WHAT IS PREMIER UKTV?
With PREMIER UKTV, you can subscribe to a MONTHLY PASS.
We may also refer to this as a ‘Subscription’ on our website and in our emails. This gives you access to our entire TV-on-demand, limited range of catch-up TV channels, movies-on-demand, TV-on-demand services for a monthly subscription fee.
HOW MUCH DOES EACH MONTHLY PASS COST?
There’s no sign-up fee. There’s a monthly subscription fee which you pay for each MONTHLY PASS when you sign up (unless we tell you otherwise), and then each month after that, until you cancel.
A BIT MORE DETAIL
Your debit/credit card will be debited on the day you sign up for any MONTHLY PASS, unless we tell you otherwise. You’ll get access to the relevant service straight away. You’ll continue to have access to your MONTHLY PASS, month after month, until you cancel the relevant pass. Unless we tell you otherwise, in most cases you’ll be charged on the same date every month for each pass.
Don’t worry, there’s no long-term commitment. You can cancel your MONTHLY PASS service at any time before your next month is due to start, and, when you cancel it, you’ll continue to have access to the relevant service until the end of the month you’ve paid for (i.e. your ‘usage month’) unless we tell you otherwise, but it won’t be automatically renewed after that. You can of course re-activate your MONTHLY PASS service on your account at a later point.
WHAT HAPPENS IF PREMIER UKTV CHANGES THE SERVICE?
From time to time we might make changes to the MONTHLY PASS service. We’ll try not to make changes without notifying you in advance, and we won’t make changes that materially disadvantage you during a usage month which you’ve already paid for (unless it’s for reasons beyond our control).
We’ll give you notice of changes which are likely to affect you during future usage months – we’ll aim to notify you at least 30 days before the start of the affected usage month, so you’ll have enough time to stop your MONTHLY PASS before the change takes place.
If you don’t stop your MONTHLY PASS after we’ve notified you and before the change takes place, and you continue to use the service, we’ll take that as your acceptance of the amended service.
WHAT HAPPENS IF PREMIER UKTV CHANGES THE SERVICE?
WHO CAN SIGN UP TO PREMIER UKTV?
Anyone aged 18 or over living outside the UK can sign up to use PREMIER UKTV.
HOW MUCH DOES IT COST?
There’s detailed pricing information is displayed on the PREMIER UKTV website.
GREAT, HOW DO I SIGN UP?
WHAT NETWORK CONNECTION DO I NEED TO WATCH PREMIER UKTV?
You need broadband Internet to stream content from PREMIER UKTV. You’ll need a fast enough line and an adequate broadband data allowance. To stream via broadband, we recommend a minimum 2.5Mbps connection – remember that your streaming rates depend on network load in the home and could be affected by other users using the broadband connection at the same time.
Obviously, you’ll be responsible for all costs charged by your broadband providers and your internet service provider. Remember that streaming audio-visual content can use up a lot of data, so if your broadband package doesn’t give you unlimited downloads you need to check that you have an adequate monthly data allowance.
WHICH DEVICES CAN I WATCH PREMIER UKTV ON?
HOW DO I CANCEL/STOP GETTING A MONTHLY PASS SERVICE?
To stop the MONTHLY PASS service, you need to contact us. You can email us at email@example.com. Remember, once your access to the MONTHLY PASS service stops, you won’t be able to watch anything. If you stop the service, you can always re-activate it by contacting us at a later date, but we will charge you a small fee for doing so as published on our website.
HOW DO I CONTACT PREMIER UKTV IF SOMETHING GOES WRONG?
You can contact us for any customer service reasons using the contact details set out on the PREMIER UKTV website. Or by email to firstname.lastname@example.org
HOW WILL PREMIER UKTV CONTACT ME?
AM I RESPONSIBLE FOR IMPORT DUTIES AND TAXES?
If you order a Device from us, such as a PREMIER UKTV MINI RECEIVER, and we send this to you outside the European Union, you may be responsible for paying import duties and taxes in your own country. These fees will be payable by you direct to the importer or local tax authority. We cannot provide you with an estimate of how much this will cost you. And, if you cancel your order with us, we will not be responsible for refunding you any fees you have paid in relation to import duties and taxes.
CAN I USE MY PREMIER UKTV MINI RECEIVER WITH OTHER SERVICES?
The PREMIER UKTV MINI RECEIVER can only receive content provided by PREMIER UKTV. If you stop your monthly content pass, you will not be able to enjoy any content from any provider on your device.
A BIT MORE DETAIL
YOUR PERMISSION TO ACCESS THE SERVICES AND CONTENT
SOME EXAMPLES OF THINGS YOU MUST NOT DO:
Copy, rent, sell, reproduce, publish, republish, post, broadcast, frame, transmit the services or content (or any part of them), or make them available to the public, or authorise or assist anyone else to do so;
Make any direct or indirect charge for watching or using any part of the services or content;
Show any of the content or any part of the service in public to an audience, even if no direct or indirect charge is made;
Access or use the services or content for any improper or unlawful purpose or allow anyone else to do so.
CHANGES TO THE SERVICE AND CONTENT
The content will change regularly – that means on any given day, week or month, fresh and exciting movies, entertainment, channels etc. may become available (and other movies, entertainment shows, channels etc. will stop being available).
It won’t be practical for us to notify you in advance of all content changes and instead you should keep checking the PREMIER UKTV website for details of what’s available.
Some of the content we provide is supplied by third parties. The availability of such content is outside our control and we may be unable to make certain programmes available via the service (including live channels) or we may be unable to show certain content on certain devices. We’ll use our reasonable efforts to notify you in advance (via the PREMIER UKTV website, within the electronic planner guide within the service or otherwise) about device restrictions and the unavailability of certain content. In addition, some features of the channels available via the PREMIER UKTV service may differ from the channels broadcast on other platforms. For example, features such as teletext and the red button may be unavailable.
In some cases, it might not be possible or practical to give you advance notice; for example, if an urgent change is required for security reasons, or due to a request or demand or threat of action from a regulatory authority or other third party, or the rate of tax changes, or for any other reason which is beyond our reasonable control. In such circumstances we will give you as much notice as we consider practical and we may, in our sole discretion, issue you with a refund or part refund for the remainder of the period which you’ve already paid for unless you continue to use the services or relevant part of the services.
You can only register one device to one Monthly Pass. You’ll be able to swap your registered devices a limited number of times (normally one device a month). See the PREMIER UKTV website for further details.
From time to time device manufacturers or the provider of the device operating system may impose changes that limit or restrict your use of PREMIER UKTV on that device. If this happens, we will try to notify you of these changes in advance, but as we have no control over these manufacturers and providers it may not always be possible to do so.
For security reasons and to protect the rights of our content partners PREMIER UKTV may not be supported on a device where limitations included within the device operating system have been removed or tampered with (this is sometimes called ‘jailbreaking’).
You’re responsible for the security and proper use of your log-in details and password. If you know or suspect that your username or password has been compromised, or you suspect or become aware of any other breach of security, you must tell us immediately, and you must also ensure that any such username and password is changed as soon as possible. If we believe that there’s been, or is likely to be, a breach of security we may suspend usernames or passwords and require that they’re changed, we may also restrict your use of all or any part of the service.
PREMIER UKTV’S RIGHT TO CANCEL OUR AGREEMENT
We can cancel our agreement with you (or any part of it) at any time. If we cancel your agreement with us (or any part of it) after you have paid a subscription (Monthly Pass) payment to use the subscription part of the service, you’ll have access to the part of the service to which the subscription payment relates for the remainder of your usage month/period, but your subscription won’t automatically be renewed.
In any event, we may immediately suspend or restrict your use of all or any part of the services and/or content without refunding or compensating you if:
You fail to make a payment you owe us or if your payment method fails;
We suspect or believe that you’ve committed or may be committing any fraudulent activity against us or against any other person or organisation through your or their use of the service or content;
You have acted towards our staff or agents in a way which we reasonably consider to be inappropriate or unacceptable and sufficiently serious to justify restricting or ending your use of our service; or
It’s not reasonably avoidable due to technical or operational reasons which are beyond our reasonable control.
We change, alter, improve or add to any of our services;
We intend to change the way we structure our services;
We change the way we provide our services (for example, we develop new technology to provide you with a better experience);
To help improve the security and operation of our technical infrastructure (for example, to prevent misuse of our digital content platform);
We reorganise the way we structure or run our business;
To introduce new charges where the cost of running our service increases;
For valid legal or regulatory reasons or
If the change materially disadvantages you, we will aim to notify you at least 30 days’ before the change takes effect to give you the opportunity to manage your subscriptions and end your use of PREMIER UKTV. We will treat any purchases you make after the 30-day period as an indication from you that you are happy with the changes. If you object to the changes and cancel your subscription within the 30-day notice period, the changes won’t apply to you for the remainder of your usage month/period.
PRICES AND PAYMENTS
All our prices are set out on the PREMIER UKTV website and may change from time to time.
In addition, we provide our services on an ongoing basis and we cannot foresee what may change in the future. This means we may increase our prices for reasons other than those set out above.
Our prices include any applicable sales tax. We’re not obliged to honour prices that are the result of obvious errors and which you could reasonably be expected to know are mis-pricing. If we reimburse you for any reason, we may credit your PREMIER UKTV account, or we may reimburse your payment card (in our discretion). Your legal rights aren’t affected.
By signing up to use PREMIER UKTV, and using any part of the services and content, you agree that you’ll be responsible for your actions and omissions. The services may present links to third party websites, ads or offers not owned or controlled by us – we’re not responsible for these sites, ads or offers.
To the full extent permitted by law, we and our associated companies and agents exclude responsibility and all liabilities arising from:
Any use of PREMIER UKTV which isn’t authorised by us,
Any delay, failure, act or default in relation to the provision of the services and the content,
Errors, viruses or bugs present in or arising from your use of the service
Incompatibility of the service or content with any other software or hardware (including compatible registered devices), and
Any act or default of any third-party supplier, device manufacturer or provider of a device operating system, which are beyond our reasonable control.
We are not permitted to exclude our liability for certain matters, for example we cannot exclude our liability to you for providing digital content that is not of satisfactory quality or fit for purpose or that does not match its description. This clause shall not affect any such liability that we have to you.
LAST FEW LEGAL BITS
YOUR RIGHTS TO CANCEL YOUR ORDER
CANCELLATION PERIOD FOR ANY CONTENT PASSES:
You have the right to cancel your purchase of a PREMIER UKTV monthly pass, and receive a full refund without giving any reason, any time up to 7 days (“cooling off period”) from the later of: (a) the date of purchase; (b) the date of delivery (for content passes which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice.
CANCELLATION PERIOD FOR THE PREMIER UKTV DEVICE AND/OR OTHER EQUIPMENT
You have the right to cancel your purchase of a PREMIER UKTV Device and other equipment (together the “Goods”) and receive a full refund without giving any reason up to 7 days (“cooling off period”) from the later of: (a) the date of purchase; (b) delivery or (c) receipt of this notice.
HOW TO CANCEL:
If you change your mind and wish to cancel your purchase during your cooling off period, just email us to let us know at email@example.com. You must give your name, PREMIER UKTV username (if you have one), e-mail address in order to cancel your order, and in addition if you have purchased a PREMIER UKTV Device or Device bundle, we will also require the Device serial number, order number, delivery address and order date.
EFFECTS OF CANCELLATION:
If you cancel during your cooling off period, we will refund to you all payments received from you, less any delivery costs. If you have purchased a PREMIER UKTV Device bundle and during your cooling off period you cancel your PREMIER UKTV Device but keep your PREMIER UKTV monthly pass, you will no longer be eligible for any discount you received on the monthly pass and will be required to pay PREMIER UKTV the difference between the discounted price of the content and the full standard price for such content when sold separately.
RETURN OF PREMIER UKTV DEVICE:
If you cancel a contract for Goods you are responsible for returning the Goods to us. We will provide you with details of how to do this. PREMIER UKTV can offset any returns costs against any money that it owes to you for any reason. You must keep the Goods safe until returned. We may make a deduction for any loss in value as a result of unnecessary handling by you.
We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 28 days from the date (i) you notify us of your decision to cancel or in the case of any Goods, (ii) the date we either receive the Goods back from you or (iii) we receive evidence the Goods have been returned (such as a proof of posting receipt). We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
RETURNING CUSTOMER ACTIVATION FEE:
If you cancel your Monthly Pass with us, and return back to us later and order a Monthly Pass for the same device we will charge you a fee as published on our website.
FREEZE YOUR MONTHLY PASS:
If you want to freeze your monthly pass – for instance if you are going away and will not be able to benefit from using it – you can ask us to freeze your Monthly Pass for a nominal fee of €2 per month per device. You will be charged €2 per month per device instead of the Monthly Pass, on the same day of the month. And this nominal fee will be taken from your nominated Card until such time as you terminate your Monthly Fee or ask us to un-freeze it.